At Yiqing Department Store, Haizhu District, Guangzhou (Sole Business Owner) (operating under the domain https://inwaay.com/), we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we are happy to assist with a return or exchange, provided that the items meet the conditions outlined in this Returns Policy.
1. Eligibility for Returns
To be eligible for a return, the item(s) must meet the following conditions:
- The item must be in its original condition, unused, and unworn, with all tags and packaging intact.
- The return request must be made within 14 days from the date of delivery.
- The item(s) must not have been marked as “final sale” or “non-returnable.”
2. Non-Returnable Items
The following items are non-returnable and non-exchangeable:
- Final sale items
- Underwear, swimwear, or intimate apparel
- Products that have been worn, washed, or altered
- Customized or personalized products
3. How to Initiate a Return
If you wish to return an item, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the item(s) you wish to return.
- Return Authorization: Once we receive your request, we will provide you with return instructions and an authorization for the return.
- Return Shipping: You are responsible for the return shipping costs unless the item is defective, damaged, or incorrect.
- Packaging: Please pack the item securely, in its original packaging if possible, to prevent damage during transit.
4. Refund Process
Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility requirements. If your return is approved:
- Refund Method: Your refund will be processed to the original payment method used at the time of purchase.
- Processing Time: Refunds may take up to 7-10 business days to be reflected in your account, depending on your payment provider.
- Shipping Charges: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items).
5. Exchanges
If you would like to exchange an item for a different size or color, please initiate a return as described above and place a new order for the desired item. We do not process direct exchanges for returns.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item for a replacement or refund. In this case, we will cover the return shipping costs.
7. International Returns
For international orders, you are responsible for the return shipping costs, and we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if shipping is not traceable.
8. Processing Time
Once we have received your returned item(s), please allow 7-10 business days for processing. You will receive a confirmation email once your return has been processed.
9. Contact Us
If you have any questions or need further assistance with the return process, please contact our customer service team at:
Email: [email protected]
We hope you enjoy shopping at Yiqing Department Store, Haizhu District, Guangzhou (Sole Business Owner). Thank you for your purchase!